A Look At Some Of The Recent Feedback Securus Technologies Has Gotten From Their Customers
Securus Technologies, Inc. customers in the criminal justice industry have been using their devices and services to prevent and solve crimes across the nation. Their devices and services are also used in correctional facilities in order to keep staff and inmates safe, as well as the wider general public. The CEO of the firm, Rick Smith, recently released some of the many letters his company has received recently in regards to how his company and their products are performing.
The first letter he released showed that one correctional facility was able to uncover a corrupt staff member using Securus Technologies tools. In this case it was their phone monitoring software that was used to show that the staff member had been introducing contraband into the prison environment.
Another letter described how one police officer was conducting an investigation and needed information regarding a covert alert feature on one of his devices. He called Securus Technologies customer service and all of his questions were answered which ultimately led to a suspect being taken into custody.
According to Crunchbase, Securus Technologies is based in Dallas, Texas with offices also located in Atlanta, Georgia. Their products and services are used by 2,600 correctional facilities that are located in 45 states as well as Mexico, Canada, and Washington D.C. They are one of the leading providers in their industry and have been in business since 1986. The main services that they offer are parolee tracking, detainee communications, and government information.
In the last several years, Securus Technologies has acquired a number of other companies in their industry, leading to it having many more products and services to offer their customers. Among the larger companies they have recently acquired are Jpay and Cellblox. The acquisition of Jpay, in particular, led to Securus Technologies now offering electronic payments, email, and applications for prisoners.