CEO Steve Ritchie Writes An An Apology Letter To Papa John’s Customers
Steve Ritchie is the CEO of Papa John’s, one of the prominent pizza suppliers around the world. The company has been built on a strong foundation of respect and care for their customers. Every step the company takes is meant to meet the needs of the customers. It is for this reason that it has grown in multiple countries and is considered among the top three pizza suppliers in the world. When the company was recently hit by discontentment from the customers over some utterances made by one of the senior managers in the company, a solution had to be found in the shortest time possible. CEO Steve Ritchie was quick to take that mantle and offer necessary guidance.
Steve Ritchie wrote the letters to the customers of the company, distancing the operations of the company from the negative conduct of a senior member. He stated that the company is bigger than any person in the company, and therefore it should be spared when anyone acts on personal motives. Papa John’s currently employs works with over 120,000 employees and franchise in various parts of the world. These hardworking men and women deserve to be considered by the customers. The success of the company is the success of the community. Ritchie (@PapaJohns) uwanted to emphasize the importance of supporting the company instead of bringing it down based on the mistakes of one person.
In the measures that he has outlined that the company will take, he has noted that the senior managers will be out in the field talking to employees and franchises on how they can improve service delivery to the customers. In an apology letter addressed to the customers, he indicated that he would be leading the mission to bring back the dignity of the company after the racism scandal. He has suggested that the company will earn trust through visible changes in how they treat their customers. The letter is not just words with no real intention behind them, it a well-crafted letter indicating the steps that the company will take. The letter also appreciated the role the customers have played in the success of the company. The company exists because of the customers, and they deserve respect.